Customer Support
Customer Support
PhaseZero's CxCommerce™

Power Your Digital Transformation with CxCommerce™

Stay Ahead of Customer Expectations

As a leading manufacturer, distributor, or retailer, you must take action now to transform your digital customer experience to deliver what today’s - and tomorrow’s - customers expect. And to do so, you need a single, integrated platform that allows you to strengthen the connection between customers, distributors, and suppliers and enable employees and customers to work together in ways they never have before.

Accelerate Digital Sales with a Unified, Digital Customer Experience

PhaseZero’s modern, AI-powered CxCommerce platform blends cutting-edge, cloud-based technology with an industry-leading digital experience, enabling the delivery of new business models that fuel growth and new possibilities to expand customer service and loyalty. With CxCommerceTM, you’ll fast-track your results through a full solution, implementation, and best practices approach that mitigates risks, reduces costs, and accelerates time to market.
The CxCommerceTM Difference

Turnkey, not toolbox

Quickly and easily stand up a modern, customized, integrated eCommerce platform in a matter of weeks, shortening the time to first sale.

Industry-driven

CxCommerceTM is infused with industry best practices based on input from leading manufacturing and distribution experts.

Fully-integrated

Connect CxCommerceTM with existing solutions using a shared services/integration layer, no custom development required.

Cloud-native

CxCommerce’s common digital infrastructure enables delivery of cost-effective upgrades and continuous innovation.

Create a World-Class CX Journey

With CxCommerceTM, you’ll benefit from an integrated, intuitive, SaaS-based eCommerce platform uniquely designed to deliver the digital CX journey today’s customers expect.
Unified Site Management

Respond to competitive needs quickly with product, brand, geography, and market-specific site design and messaging

Smart Part Search

Find what you need fast by searching on a variety of characteristics

Real-Time Inventory Availability

Always know what’s available, where it’s located, and when it will ship

Customer-Specific Pricing

Control pricing and set costs based on order types and quantities

Streamlined Order Management

Simplify checkout, deliver automatic email confirmations, and provide access to invoices

Intuitive Customer Self-Service

Know when to expect delivery or pickup with immediate access to order status

Painless Returns Management

Make returns simple and transparent

User Management

Manage user profiles and allow customers to set order update preferences

Smart Promotions Management

Help customers take advantage of special offers and promotions

Real-Time Commerce

Enable seamless application integration through APIs

Integrated Learning Management

Empower your customers with service knowledge and training offerings

B2B and B2C Customer Analytics

Gain insight from customer account data to improve the CX experience

Global, Multi-Market Platform

Expand reach to potential global customers in fast-growing international markets

Governance and Compliance Management

Adhere to regulatory and data privacy controls including GDPR, CCPA, PCI-DSS, SOC 1, and SOC 2 requirements

Are you ready to fast-track your digital transformation?
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Are you ready to fast-track your digital transformation?

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